Deposit Protection is Vital as More Companies Could Fail, Says KBSA
September 25, 2008, Press Dispensary. The collapse of tour operator XL Leisure Group is yet another stark reminder that consumer protection and an association-backed guarantee is vital when making any major purchase, warns the national trade association for the kitchen, bathroom and bedroom industry, the KBSA ( http://www.kbsa.org.uk ).
More than 285,000 XL customers were caught up in the disaster. While some travellers who booked their holidays through tour operators will be covered by the licensing scheme operated by the Civil Aviation Authority, those who booked flights directly with the airline could be without cover and will face the task of having to organise alternative return travel unaided.
"It is always unfortunate to hear of these terrible failures that leave consumers out of pocket and facing turmoil as they try and recover what they have paid for," says KBSA CEO, Graham Ball.
"However, with the collapse of more airlines and travel companies predicted, it's a clear warning to everyone that they should always buy from an organisation that has a recognised trade association membership and provides financial protection in the event of a company failure.
"Rogue traders have long been an issue in the home improvement market and high profile collapses of national companies such as XL and furniture superstore, Courts, really bring home the importance of dealing with a reputable retailer who can offer peace of mind and deposit protection."
Retailers who are members of the KBSA follow an Approved Code of Practice and are subject to strict monitoring to ensure continued professional service.
KBSA members uphold the association’s high standards of design, supply, installation and customer service throughout the interiors industry. All members are carefully vetted before admission and must have traded for at least two years to be considered for membership. All members offer a ConsumerCare deposit guarantee scheme or a more comprehensive ConsumerCare Plus insurance backed workmanship warranty and deposit protection scheme.
The KBSA offers the guidelines on investing in a home makeover. Firstly, visit a company that has a showroom to inspect the quality of the product and standard of installation. Choose a retail member with a track record of good installations and ask to speak to past customers and even visit their homes if possible. Be careful about paying in full for a kitchen in advance. Don't pay a deposit exceeding 25% and, if an interim payment is requested, ask for a written payment schedule including the timings of any interim payment and final retention. Request a written quotation that covers every aspect of the job - including fitting, flooring and any structural alterations discussed. Finally, don’t sign anything unless you're prepared to honour the contract. Some terms and conditions have expensive cancellation clauses. If in doubt, contact the KBSA.
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Notes for editors
The KBSA is a national trade association founded 30 years ago to promote excellence within the interiors industry and champion consumer protection. More than 300 retailers throughout the UK support the KBSA.
For further information, please contact:
Carol Downing, PR consultant to KBSA
Carol Downing Communications Ltd on behalf of KBSA
Tel: 01384 878777