AXA PPP healthcare launches Dedicated Nurse for cancer patients
December 14, 2009, Press Dispensary. AXA PPP healthcare has today launched a Dedicated Nurse service – providing personalised support and medical guidance by qualified nurses, free of charge, for all of its UK private medical insurance customers diagnosed with cancer.
AXA PPP has introduced a Dedicated Nurse helpline for individuals who have been diagnosed with cancer. The service is designed to:
• provide a constant point of contact throughout their treatment and recovery
• offer knowledge, information and guidance about their condition and its treatment – tailored to meet the individual’s needs
• provide an opportunity to speak with an experienced qualified nurse
• provide emotional support to both the individual and members of their families.
Developed in response to feedback from customers, the cancer support service is available to personal subscribers and to members of company-paid schemes as well as to members of their families (who are also affected by a loved one’s diagnosis and treatment of cancer).
AXA PPP’s Dedicated Nurses provide a constant point of contact – an experienced qualified nurse – with whom the individual patient and their family members can discuss queries or concerns they may have about the condition and its treatment. They will provide information, guidance and support tailored to individual callers’ needs.
Dedicated Nurses can also help individuals to better understand and make the most of the healthcare services that they should be able to obtain from their cancer care providers – from their oncologist and cancer nurses to physiotherapists and other supporting services.
The support and reassurance Dedicated Nurses provide can be a big comfort at what can be a difficult time – the initial shock of being diagnosed with cancer can make it hard for patients to take in what they’re being told.
Dedicated Nurse Viv Murray explains: ‘When patients first get in touch with us, we do our best to reassure them that we’ll be there to support them throughout their treatment and recovery. And, to begin, we try to emphasise the small but important things that they can do to feel more in control of their situation and not like a passive passenger to whom things are being done.
‘From preparing themselves practically and emotionally for meetings with their consultant to explaining the different types of cancer tests and treatment and side-effects, we try to paint a picture of their treatment journey to ensure that they know what’s going on – and why – and that they feel supported.
‘More often than not though, customers just want reassurance and to talk to someone who understands what they are going through. Perhaps this is one of the greatest benefits of our service – providing a quiet, private space where people can share their concerns and know they are being listened to.’
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Notes for editors
About AXA PPP healthcare
AXA PPP healthcare has been helping people to access healthcare services since 1940. Today it forms the UK healthcare arm of AXA and provides healthcare cover for individuals and employers, health information and healthcare commissioning services, funding for dental care (through Denplan) and absence management, occupational health, personal counselling and vocational rehabilitation services (through AXA ICAS).
AXA UK is a part of the AXA Group. AXA Group is a worldwide leader in Financial Protection. AXA's operations are diverse geographically, with major operations in Europe, North America and the Asia/Pacific area. For H1 2009, IFRS revenues amounted to Euro 48.4 billion and IFRS underlying earnings to Euro 2.1 billion. AXA had Euro 967 billion in assets under management as of 30 June 2009.
The AXA ordinary share is listed on compartment A of Euronext Paris under the ticker symbol CS (ISIN FR0000120628 – Bloomberg: CS FP – Reuters: AXAF.PA). The American Depository Share is also listed on the NYSE under the ticker symbol AXA. Our previous company performance is not a guide to how we may perform in the future.
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